The Department of Veterans Affairs has seemingly lurched in recent years from crisis to crisis, from veterans dying waiting for care in Phoenix and suffering missed diagnoses in Oklahoma to surgery failures in Memphis and Washington, D.C., to name only a few.
Now, a cadre of monitors clustered deep within the VA headquarters in Washington is trying to upend that trend. They are stationed in a new “healthcare improvement center,” which tracks problems at VA hospitals across the country and dispatches help to fix them — ideally before they turn into crises.
SOURCE – READ THE FULL ARTICLE AT: https://www.usatoday.com/story/news/politics/2017/10/31/exclusive-va-goes-high-tech-uber-like-tracking-center-veteran-health-care/814754001/