In the three and a half years since news broke of a major scandal at the Department of Veterans’ Affairs, the public has heard a depressing story of dysfunction, pettiness, and malfeasance at the heart of the VA health system.
Employees manipulated their computer scheduling system to make it look like veterans were being served in a timely fashion, for which the staff was then able to collect bonuses. Veterans, meanwhile, waited months and years without being able to see a doctor. Some died as a result.
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